Returns, Refunds & Exchange Policy
We want you to be 100% happy with your treats!
If something isn’t right, don’t worry — we’ve got you covered.
Returns & Refunds
You can return your order for a full refund within 7 days of purchase.
To be eligible, items must be unopened, fresh-sealed, and in their original packaging.
Unfortunately, we cannot accept returns of opened or partially eaten products (we know it’s tempting to take a bite).
If 7 days have passed since your purchase, we’re unable to offer a refund or exchange.
To start a return, please email us at achilleschillies@outlook.com
with your order details and reason for return.
Shipping Costs
Customers are responsible for return shipping costs.
Original shipping charges are non-refundable.
Refund Process
Once we receive and inspect your return, we’ll send you an email update.
If approved, your refund will be processed automatically to your original payment method.
Quality Issues
Your happiness (and taste buds) mean the world to us!
If your products arrive damaged, defective, or not up to our quality standards, please contact us right away.
Share a photo of the product along with your order number.
We may also ask for the batch code / best before date (printed on the box or label).
Please email achilleschillies@outlook.com
and our team will fix things for you as quickly as possible.